When you register for our clubs or block-of-the-month quilt programs, you are registering for the entire program. We will abide by this policy and prepare a kit for you each month with the understanding that you will remain in the program for the duration.
Each program has a non-refundable Registration Fee. In addition to covering the initial material cost, the registration fee also tells us that you are invested in the program. It also allows us to offer you the quilt at a reasonable monthly fee without a large lump-sum payment at the end for borders, binding, etc.
If you are signing up for a Block of the Month and already have the book/pattern, let us know in the comments section of your order form. When possible, we can exclude the pattern and set up store credit for you. All pre-cut applique (or laser-cut) programs are excluded from this as we are required to include the pattern due to copyright laws.
Beginning the first month and for the duration of the program, you will be billed the amount stated in the details (and taxes when applicable). Unless otherwise stated, shipping and handling will be added to all orders. Unless other arrangements have been made, fees will be billed to the credit/debit card used to pay for the Registration Fee.
We bill out many Block of the Month Programs each month, so each program is scheduled at a designated time during the month. Once a program begins, it will be billed on or around the same time each month. If you are interested in knowing when you will be billed, please visit our BOM Calendar each month for the exact date.
If for any reason we are not able to charge your credit card, an email will be sent to you and your kit will be held until payment arrangements can be made. For this reason, we encourage you to let us know if you receive an updated credit card or expiration date. Updates can also be done on our website by visiting Update Billing.
Shipping & Handling (S&H) -
We will add S&H to each monthly shipment. S&H may vary throughout the program and is dependent on the size of that month's kit. Please know that we do our best to reduce shipping costs and keep the typical monthly shipping cost under $5 per kit.
Please contact us immediately if your billing or shipping address changes. In the event that we are not notified of an address change and packages are returned, you will be charged for shipping to the new address.
We understand that things happen. If something happens that causes a need for cancellation, please let us know right away! Registration Fee is non-refundable.
Often we provide complete products (pattern, background, etc.) on our BOM programs during the first month. We provide this for your convenience and to protect against possible dye lot changes in the fabrics. In these cases, if the customer cancels before the 6th month, Stitchin' Heaven will charge a fee for the total amount of the items (pattern, background, etc.) to the credit card you have provided.