Stitchin' Heaven

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Customer Service

Shipping & Delivery

Domestic Shipping inside the United States:

  • $6.50 on all orders up to $98.99
  • FREE Shipping on all orders over $99


Canada Rates:

  • Orders up to $100 - $10 shipping
  • $100 - $349 - $15 shipping
  • FREE Shipping on orders $349 and over


International Shipping Rates

We really want to help our international friends, so we have decided to offer standard rates depending on your purchase:
  • Orders up to $100 - $25 shipping
  • $100 to $299 - $35 shipping
  • $300 and more - $45 shipping

All prices are in USD.  International packages are shipped via USPS First Class International or Priority Mail. We are aware that some international customers are charged customs, duties and taxes.  This is beyond our control and we suggest that you research your country's policies.  We understand that packages can be delayed going through customs, so we do our best to see that all rules are followed and your packages arrive at your doorstep as swiftly as possible.

At Stitchin' Heaven we try to keep shipping costs down to the minimum. Our shipping charges are for shipping & handling, meaning not only will you be charged for the actual cost of shipping your order, but for the other costs associated with shipping your order. These costs include but are not limited to: postage fees, envelopes, boxes, packing materials, tape, labels, equipment necessary for processing your orders (scales, software, dedicated printers etc.), labor to process and package your order. These are just some of the costs directly associated with shipping your orders in a timely and cost effective manner. Please note that shipping rates quoted on your order may not be the actual shipping cost, as we will manually adjust for any considerable differences. For example, if ordering just one pattern, shipping is quoted at $6.50, we adjust that accordingly and you can assume one pattern will not ship for more than $3.50. If you are ever in question of any of our shipping rates, please do no hesitate to contact us at internetorders@stitchinheaven.com.

Store Policies

Our policy and promise to you is that we want you to be 100% satisfied. If you receive a product from us that is not what you thought you were getting, simply return it for a full refund. We want you to know that you can depend on us to meet your needs. If there is ever anything we can do to make your shopping experience more enjoyable, please let us know!

Sales Tax

Orders placed from within the state of Texas will have 8.25% sales tax added. International orders (outside the US) may be subject to customs duties and taxes.

Payment, Pricing & Promotions

For those of you who prefer to purchase offline, We'll also gladly process your order by mail, phone, or fax using Visa or Mastercard. When you complete your order in the store, just choose the "fax" or "mail" payment option to print out an invoice to fax or mail in with your payment. For your convenience, you can also call our TOLL FREE ORDER LINE below:

Please call 800 841-3901
or fax it to us at 903-638-6916
or mail with your payment to:

Stitchin' Heaven

1118 N. Pacific St
Mineola, TX 75773

Thank you for shopping with us!

If you have any problems or questions with your order please e-mail us!

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