The BOM Lead position at Stitchin’ Heaven fulfills an important part of our Production team, preparing and supporting our Block of the Month program. This position requires an individual that knows how to work both independently as well as leading a team. They must understand the value of completing projects that meet quality standards, on time and according to a schedule. The BOM Lead is responsible for the day-to-day operation/planning and execution of BOM department.  This position will report to the Production Manager. 

The BOM Lead must be aware of the processes within the Production Department and have knowledge of every aspect of the processes needed to deliver 100% customer satisfaction.

Must understand the importance of, and share our company’s Core Values:

1. Creative & Innovative – Forward Thinking; Always Learning
2. Owns It – Takes Initiative; Focused; Self Improving
3. Vulnerability-based Trust – Open communication; Safe; Transparent; Caring
4. Wow People – Exudes Quality; We will do what’s right; Go the extra mile; We uphold the highest standards of conduct in dealing with our co-workers, our friends, and the community.

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Key Responsibilities

Quality Control – Laser and BOM Programs

• Fabric verification.
• Cut verification.
• Packaging verification.
• Shipping verification.

Monitor the cleanliness and safety of the production work area. 

Production planning, direction, and assignment of BOM programs to the BOM staff.

Provide guidance and assistance with questions and material needs to production staff.

Maintain records of production activities, including schedules, and quality reports.

Close communication with customer service reps regarding concerns of BOMs received and resolution of those concerns.

Continuous monitoring and updating of the production tools to determine staff assignments, and completion date tracking. 

Go to store or WH is staff need additional fabric for BOM.

Coordinate the movement of Large BOM programs to shipping and acquiring pallets to assist the programs that have completed with backing. 

Notifying BOM Billing of any delays for BOM shipments.

Update comments on the Smartsheet for any developments or changes regarding BOM packaging, in addition to causes for delays. 

Evaluate team performance and provide feedback or coaching as needed.

Celebrate milestones or exceptional performance within the team.

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Key Competencies

Leadership & Team Management

• Ability to lead, motivate, and guide a team effectively.
• Experience in evaluating team performance and providing constructive feedback.
• Skill in fostering collaboration and building a positive work environment.

Organizational Skills

• Expertise in production planning and resource allocation.
• Strong ability to manage multiple tasks, timelines, and priorities.
• Detail-oriented with a commitment to meeting quality standards.

Communication Skills

• Excellent verbal and written communication to coordinate across departments.
• Ability to convey updates, concerns, and solutions clearly.
• Open and transparent communicator, fostering trust within the team.

Problem-Solving & Critical Thinking

• Adept at identifying and addressing production issues proactively.
• Ability to analyze processes and suggest improvements.
• Resourceful in finding solutions to fabric or material shortages and delays.

Technical Proficiency

• Familiarity with tools like Smartsheet or similar production tracking systems.
• Understanding of quality control processes in fabric and packaging.
• Knowledge of fabric types and their handling requirements.

Adaptability & Initiative

• Takes ownership of tasks and strives for continuous improvement.
• Flexible in responding to changing schedules or challenges.
• Proactive in identifying areas for improvement and acting on them.

Alignment with Core Values

• Creative and innovative in finding solutions and enhancing processes.
• Demonstrates integrity, accountability, and a commitment to excellence.
• Committed to delivering a "Wow" experience for both customers and teammates.

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Qualifications

Experience

• Prior experience in production, operations, or a similar leadership role.
• Familiarity with quality control and logistics in a manufacturing or production setting.

Education

• High school diploma or equivalent; additional education in business, production management, or related fields is a plus.

Skills

• Strong proficiency in Microsoft Office Suite and Smartsheet (or similar tools).
• Knowledge of fabric handling, cutting, and packaging processes.

Physical Requirements

• Ability to work in a production environment, including standing for extended periods and lifting materials as needed.
• Capability to ensure cleanliness and safety in the workspace.

Interpersonal Skills

• Strong collaboration skills to work with the Production Manager, customer service representatives, and other departments.
• Empathy and approachability when addressing team concerns and providing support.

Availability

• Willingness to adapt to the production schedule and meet deadlines.
• Flexibility to coordinate tasks involving in-store or warehouse visits for materials.

Pay will be based on experience and knowledge.