Shipping and Delivery Terms
Shipping & Delivery
Domestic Shipping inside the United States:
• FREE Shipping on all orders over $99*
*Oversized items will incur additional charges. Subscription services and Block of the Month programs do not qualify for free shipping.
International Shipping Rates are calculated at checkout.
*International shipping to certain countries is currently suspended due to the impacts related to the COVID-19 pandemic. Please review the USPS International Service Disruptions page for more information. We apologize for any inconvenience this may cause.
**Oversized, freight intensive, and orders with high customs fees will incur additional charges.
All prices are in USD. International packages are shipped via USPS First Class International or Priority Mail. We are aware that some international customers are charged customs, duties and taxes. This is beyond our control and we suggest that you research your country's policies. We understand that packages can be delayed going through customs, so we do our best to see that all rules are followed and your packages arrive at your doorstep as swiftly as possible.
At Stitchin' Heaven we try to keep shipping costs down to the minimum. Our shipping charges are for shipping & handling, meaning not only will you be charged for the actual cost of shipping your order, but for the other costs associated with shipping your order. These costs include but are not limited to: postage fees, envelopes, boxes, packing materials, tape, labels, equipment necessary for processing your orders (scales, software, dedicated printers etc.), labor to process and package your order. These are just some of the costs directly associated with shipping your orders in a timely and cost effective manner. If you are ever in question of any of our shipping rates, please do no hesitate to contact us at internetorders@stitchinheaven.com.
Store Policies
Our policy and promise to you is that we want you to be 100% satisfied. If you receive a product from us that is not what you thought you were getting, simply return it for a full refund. We want you to know that you can depend on us to meet your needs. If there is ever anything we can do to make your shopping experience more enjoyable, please let us know!
Sales Tax
Orders placed from within the state of Texas will have 8.25% sales tax added. International orders (outside the US) may be subject to customs duties and taxes.
Payment, Pricing & Promotions
For those of you who prefer to purchase offline please contact customer service (903) 760-7397.
If you would like to mail us a check you can send it to:
Stitchin' Heaven
321 Richards St
Quitman, TX 78783
If mailing a check, please call us to let us know!
Thank you for shopping with us!
If you have any problems or questions with your order please e-mail us!
