Terms & Conditions

Terms and Conditions

Terms & Conditions

Flash Sale (non-fabric):

  • Unless otherwise noted, all Flash Sales are limited to one per order.
  • Orders for more than one Flash Sale item will be adjusted accordingly.
  • Due to limited quantities, Flash Sales operate on a first-come, first-served basis.

Coupon Codes:

  • Only one coupon code can be applied per e-commerce order.
  • Coupon codes cannot be combined with any other offer within the same order.
  • If utilizing multiple offers, please create separate orders.
  • Shipping charges (if applicable) will be applied per order.
  • Coupon codes cannot be used for sewing machines, Laurastar, Martelli Work Stations, sewing furniture, and gift cards.
  • Other restrictions may apply.

Gift Cards:

  • Gift cards, both physical and electronic, are excluded from all discounts and promotions unless explicitly stated otherwise in the promotion details.

Shipping Promotions:

  • Special shipping promotions, such as Free Shipping or Discount Shipping, apply only to standard domestic orders.
  • International orders will receive an equivalent discount.
  • Regular free shipping applies to purchases of $99 or more.
  • Special shipping cutoff dates may apply.

Product Exclusions & General:

  • All specials, sales, and offers are for products of equal or lesser value.
  • Additional product exclusions may apply.
  • Sale start and end times are in CST.

Our Privacy Policy

Information Collection:

  • We collect information when you register, place orders, participate in contests or surveys, or interact with our site features.
  • Information may include name, email, address, phone number, and payment details.
  • We also collect gift recipient information solely for order fulfillment.

Information Usage:

  • We use collected information to personalize user experiences, process transactions, administer contests, and send periodic emails.
  • You can opt-out of promotional emails at any time.
  • Your information is protected by security measures and encryption technologies.

Personal Identifiable Information Privacy Policy:

  • Your PII is never shared without consent, sold, or accessed by third parties for marketing.
  • All PII is securely stored and accessed only by authorized personnel.

Contact Us:

For privacy inquiries, email us at info@stitchinheaven.com.

Shipping and Delivery Terms

Domestic Shipping:

  • Free shipping on orders over $99 (excluding oversized items).
  • Subscription services and Block of the Month programs are excluded from free shipping.

Canada Rates:

  • Shipping rates vary based on order value.

International Shipping Rates:

  • Standard rates based on purchase value apply.
  • Additional charges may occur for oversized or freight-intensive items.

Important Notes:

  • International shipping to certain countries may be affected by COVID-19.
  • Customers are responsible for customs fees and taxes.

Store Policies

Satisfaction Guarantee:

We aim for 100% customer satisfaction. If a product doesn't meet your expectations, return it for a full refund.

Sales Tax:

Orders within Texas are subject to 8.25% sales tax. International orders may incur customs duties and taxes.

Payment, Pricing & Promotions

Offline Purchases:

For offline purchases or payment by check, contact customer service.

Contact Information:

Stitchin' Heaven
321 Richards St
Quitman, TX 78783
Phone: (903) 760-7397
Email: internetorders@stitchinheaven.com

Thank you for shopping with us! If you have any questions or concerns, please don't hesitate to contact us.