Terms and Conditions

Terms & Conditions

Flash Sale (non-fabric):

• Unless otherwise noted, all Flash Sales are limited to one per order.
• Orders for more than one Flash Sale item will be adjusted accordingly.
• Due to limited quantities, Flash Sales operate on a first-come, first-served basis.

Coupon Codes:

• Only one coupon code can be applied per e-commerce order.
• Coupon codes cannot be combined with any other offer within the same order.
• If utilizing multiple offers, please create separate orders.
• Shipping charges (if applicable) will be applied per order.
• Coupon codes cannot be used for sewing machines, Laurastar, Martelli Work Stations, sewing furniture, and gift cards.
• Other restrictions may apply.

Gift Cards:

• Gift cards, both physical and electronic, are excluded from all discounts and promotions unless explicitly stated otherwise in the promotion details.

Shipping Promotions:

• Special shipping promotions, such as Free Shipping or Discount Shipping, apply only to standard domestic orders.
• International orders will receive an equivalent discount.
• Regular free shipping applies to purchases of $99 or more.
• Special shipping cutoff dates may apply.

Product Exclusions & General:

• All specials, sales, and offers are for products of equal or lesser value.
• Additional product exclusions may apply.
• Sale start and end times are in CST.

Our Privacy Policy

Information Collection:

• We collect information when you register, place orders, participate in contests or surveys, or interact with our site features.
• Information may include name, email, address, phone number, and payment details.
• We also collect gift recipient information solely for order fulfillment.

Information Usage:

• We use collected information to personalize user experiences, process transactions, administer contests, and send periodic emails.
• You can opt-out of promotional emails at any time.
• Your information is protected by security measures and encryption technologies.

Personal Identifiable Information Privacy Policy:

• Your PII is never shared without consent, sold, or accessed by third parties for marketing.
• All PII is securely stored and accessed only by authorized personnel.

Contact Us:

For privacy inquiries, email us at info@stitchinheaven.com.

Shipping and Delivery Terms

Domestic Shipping:

• Free shipping on orders over $99 (excluding oversized items).
• Subscription services and Block of the Month programs are excluded from free shipping.

Canada Rates:

• Shipping rates vary based on order value.

International Shipping Rates:

• Standard rates based on purchase value apply.
• Additional charges may occur for oversized or freight-intensive items.

Important Notes:

• International shipping to certain countries may be affected by COVID-19.
• Customers are responsible for customs fees and taxes.

Store Policies

Satisfaction Guarantee:

We aim for 100% customer satisfaction. If a product doesn't meet your expectations, return it for a full refund.

Sales Tax:

Orders within Texas are subject to 8.25% sales tax. International orders may incur customs duties and taxes.

Payment, Pricing & Promotions

Offline Purchases:

For offline purchases or payment by check, contact customer service.

Contact Information:

Stitchin' Heaven
321 Richards St
Quitman, TX 78783
Phone: (903) 760-7397
Email: internetorders@stitchinheaven.com

Thank you for shopping with us! If you have any questions or concerns, please don't hesitate to contact us.