Warranty issues should, whenever possible, be first submitted to the Representative who completed your service/training certificate. These representatives have been selected for their dedication to customer satisfaction and superior service. They provide follow-up advice, training, service, accessories and other services.

Representatives may offer their own warranties in addition to those offered by the manufacturer, but do not obligate the manufacturer.

HQ QUILTING MACHINE LIMITED WARRANTY

Handi Quilter, Inc. (hereinafter HQ) offers a limited warranty on the HQ QUILTING MACHINE (hereinafter “Machine”) to be free of defects in workmanship and materials under normal use upon the terms and conditions hereinafter set forth:

(a) 90-day Limited Warranty – During the first 90 days from date of purchase, HQ will repair any manufacturing defect without charge for parts or labor. All subsequent warranties include parts costs only.

(b) 10-year Limited Manufacturer’s Warranty. HQ warrants the sewing head is free of casting or machining imperfections causing product failure. This warranty does not extend to mechanical or electronic/electrical parts, which are covered under a separate warranty, or consequential damage to the head caused by mechanical or electronic/electrical part failures beyond their warranty period.

(c) 5-year* Mechanical Warranty For any mechanical failure within this period, manufacturer will provide free replacement parts, customer pays for labor and shipping. See warranty exclusions.

(d) 5-year* electronic/electrical warranty. The electric/electronic components are warranted to be free from manufacturing defects for five(5) years from the date of purchase. If any defect is reported within this period, manufacturer will provide free replacement parts, customer pays for labor and shipping. The 5 year electronic/electrical warranty will be invalid if the machine is left plugged into a power source when not in use.

The limited warranty stated in sections (b), (c) and (d) above shall be limited solely to the replacement of parts which, in the opinion of HQ, are defective in workmanship or material and are returned to HQ, or an authorized repair facility, or such other point or place that may be designated by HQ. All other costs, including cost of freight and shipment for repair under this warranty, shall be the customer’s costs.

The machine registration card must be completed and received by HQ before warranty is valid.

Warranty Exclusions

HQ shall have no obligation for any claim under this warranty if the machine has been misused, abused,
neglected, damaged in transit or has been altered from the standard specifications established by HQ, or if proper maintenance and lubrication have not been timely performed.

No warranties extend beyond the express warranty offered. HQ disclaims all other warranties, express or implied, regarding the Products, including any implied warranties of merchantability or fitness for a particular purpose. In the United States, some laws do not allow the exclusion of the implied warranties.

Specific exclusions of warranty limitations include, but are not limited to, the following:

• General, consequential, incidental or special damages including damage to fabric or material, the cost of rework or lost profits, the cost of installation or removal of any Products, and any inspection, testing, or redesign caused by any defect or by the repair or replacement of Products arising from a defect in any Product.
• Products which are received by HQ improperly packaged, altered, or physically damaged.
• Counterfeit or altered label(s) or stickers.
• Broken pins on connectors.
• Stripped screws or nuts.
• Connector(s) damaged, cracked, missing or broken.
• Missing, torn or punctured seal(s).
• Any use besides machine quilting applications using customary fabrics, threads and accessories.
• Operator error in the customary use of the Product.
• Internal adjustments, tampering or parts replacement done by anyone except authorized retailers or customers specifically authorized by Handi Quilter Customer Support or warranty repair personnel on a case-by-case basis.

The warranty does not cover and the user assumes the risk of and there is hereby excluded any liability to HQ for failure, defects, loss, deterioration, personal injury or damage which are due to: (1) ordinary wear and tear or exposure, (2) abuse, misuse, negligence, or (3) use of parts not authorized by HQ.
In no event shall HQ be liable to the purchaser of the Machine or to third parties for special or consequential
damages, including, but not limited to, death or personal injuries.

HQ does not assume, or authorize any person to assume on its behalf, any other obligation of liability other than that set forth herein.

Some states do not allow exclusion of limitation of incidental or consequential damages, so above limitation or exclusion may not apply. This warranty gives the purchaser specific legal rights and the purchaser may also have other rights, which may vary for State to State.

Exclusive Remedy

Remedy is limited to the repair or replacement of the defective Product. HQ may elect which remedy or combination of remedies to provide at its sole discretion and shall have a reasonable time, after determining that a defective Product exists, to repair or replace the defective product. Replacement Product may be from new or serviceable used parts. HQ’s warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.

HQ’s entire liability for any defective Product shall in no event exceed the purchase price for the defective Product. This limitation applies even if Handi Quilter cannot or does not repair or replace any defective Product.

Warranty Claims

Service under the above warranties may be obtained by returning the quilting machine, with proof of purchase, to the authorized Representative from whom the machine was purchased, a local Representative, or to Handi Quilter Customer Support.

Any product to be returned to the factory, either by customers or Representatives, must be accompanied
by a Return Material Authorization Number (RMA). RMAs may be obtained by email (hqcares@handiquilter.com) or by calling customer support toll free at 1-877-697-8458. If it is determined that the Product may be defective, an RMA number will be issued with instructions for Product return. An unauthorized return (a return without an RMA number) will be shipped back to customer at customer’s expense. Authorized returns are to be shipped prepaid and insured in an approved shipping container. The original box and packaging materials should be kept for storing or shipping.

Shipping Costs

Shipping is the responsibility of the customer.

Product Service and Maintenance

Replace needles every 2-4 hours (1-2 per large quilt) and lubricate bobbin hook every 3-4 hours of use. Periodically check the thread tensioner. Use a small brush to clean out all lint, loose thread or obstructions from the bobbin hook.

Servicing is recommended annually from a qualified Representative. Servicing will cover belt tensioning, encoder positioning, bearing retainers, hook axial play and timing, presser and needle-bar adjustment and internal lubrication to take-up lever, hopping foot levers, bushings/bearings.

Handi Quilter, Inc.
Customer Service Department
501 North 400 West
North Salt Lake, Utah 84054

08/26/10

PRO-STITCHER LIMITED WARRANTY

• General, consequential, incidental or special damages including damage to fabric or material, the cost of rework or lost profits, the cost of installation or removal of any Products, and any inspection, testing, or redesign caused by any defect or by the repair or replacement of Products arising from a defect in any Product.
• Products which are received by HQ improperly packaged, altered, or physically damaged.
• Counterfeit or altered label(s) or stickers.
• Broken pins on connectors.
• Stripped screws or nuts.
• Connector(s) damaged, cracked, missing or broken.
• Missing, torn or punctured seal(s).
• Any use besides computerized machine quilting applications.
• Operator error in the customary use of the Product.
• Internal adjustments, tampering or parts replacement done by anyone except authorized Representatives or customers specifically authorized by Handi Quilter Customer Support or warranty repair personnel on a case by case basis.

Handi Quilter, Inc.
Customer Service Department
501 North 400 West
North Salt Lake, Utah 84054

*All machines bought prior to 11-1-14 are subject to a 2-year mechanical and electrical warranty.

06/03/19

Stitchin' Heaven offers free shipping on all orders over $99.*

*Some exclusions may apply for shipping outside the continental United States. See Stitchin' Heaven Shipping Terms for more information on international shipping.

Stitchin' Heaven and Handi Quilter want you to be satisfied with your purchase. If there is an occasion in which you need to return a product, we will be happy to assist you with a return.

Any product to be returned to the factory, either by customers or Representatives, must be accompanied by a Return Material Authorization Number (RMA). RMAs may be obtained by email (HQcares@handiquilter.com) or by calling Customer Relations toll free at 1-877-697-8458.

If it is determined that the Product may be defective, an RMA number will be issued with instructions for Product return. An unauthorized return (a return without an RMA number) will be shipped back to customer at customer’s expense. Authorized returns are to be shipped prepaid and insured in an approved shipping container. The original box and packaging materials should be kept for storing or shipping.

There is a 15% restocking fee on approved items if returned within 15 days. Returns after 15 days will not be accepted.

All HQ Machine sales are final and damages will be covered under warranty policies.

Any damaged or missing items must be reported within 10 days of receipt of package.

Handi Quilter Forte 24-Inch Longarm Machine

From baby quilts to king-size, you can craft practically any type of quilt with the Handi Quilter Forte. Featuring 24 inches of brightly lit throat space, pinpoint needle laser for increased accuracy and consistent stitch quality, the quilting possibilities are practically endless with this top-of-the-range longarm quilting machine. With the option to add on computer-guided quilting, quilt-from-the-back kit and more, the HQ Forte is truly a game-changer.

At Stitchin' Heaven, you can find the full range of Handi Quilter machines for sale, including the Handi Quilter Forte 24-inch longarm machine.

Handi Quilter Forte

The HQ Forte 24-inch longarm is renowned for its versatility. It comes with QuiltMaster front handlebars, which are independently adjustable and ergonomic, with integrated micro handles and programmable handlebar buttons. If you choose to add on the quilt-from-the-back kit, you'll also benefit from rear handlebars for unparalleled ease of operation, comfort and control.

HQ Forte Features

The Handi Quilter Forte comes with QuiltMaster servo-controlled stitch regulation and the menu-controlled QuiltMaster LED lighting package. Plus, the option to choose between two modes of stitch regulation (precision or cruise), means you can expect minute, consistent stitch quality with this longarm machine. What's more, with stitching speeds up to 2,500 stitches per minute, a high-speed rotary hook and integrated HQ technology mean you'll be finishing quilts faster than ever.

Whether you prefer manual free motion quilting or computerized quilting with Pro-Stitcher, you can customize the HQ Forte according to your needs. Let's take a look at some of the top features of the Handi Quilter Forte 24-inch longarm machine:

• 24 inches of brightly lit throat space
• Pinpoint Needle Laser
• Easy-Set Tension™
• 7-inch color touchscreen (add the Pro-Stitcher® and use that tablet for your machine display instead)
• Menu-controlled QuiltMaster™ LED Lighting Package: throat, needlebar and bobbin
• QuiltMaster™ front handlebars: Independently adjustable, ergonomic with integrated micro handles
• QuiltMaster™ servo-controlled stitch regulation (perfect stitches every time)
• Programmable handlebar buttons
• Stitching speeds up to 2,500 stitches per minute
• Consistent stitch quality from 4-24 stitches per inch
• Two modes of stitch regulation: Precision or Cruise
• Five convenient built-in tie-off stitches
• High-speed rotary hook with large-capacity M-class bobbin
• Manual mode with three customizable preset speeds
• Pro-Stitcher ready! All necessary cabling is preinstalled inside
• Handi Feet®-compatible; includes ruler foot and open-toe foot
• On-screen hand wheel
• Magnetic Tool Minder Collar
• Bobbin-use estimator
• Front power switch
• Thread-break sensor and alarm
• Stitch counter
• Easy needle change
• Needle-stop up/down control
• Five basting stitches

10-Foot or 12-Foot HQ Gallery2 Frame

The Handi Quilter Forte 24-inch longarm comes with the option to choose between a 10-foot and a 12-foot Gallery2 frame. The HQ Gallery2 frame is fashioned from steel, so it's a durable, professional-grade combination table that's ideal for home or studio use. Whether you opt for the larger or smaller gallery frame size, you benefit from the following:

• The option to choose your loading method with QuiltMaster DuoLoad
• High-quality steel provides a sturdy, long-lasting foundation for quilting
• Anti-corrosive zinc-plated hardware
• Pole cradles make loading quilt batting easy
• Self-leveling feet and height-adjustable legs make the gallery frame suitable for a range of floor surfaces
• Includes three canvas leaders with Velcro attachment
• Side tensioning system with bungee-style elastic
• Smooth-rolling bearings, built-in hand wheel and snap-in poles make quilting simple
• Keep batting rolls from touching the floor with the batting storage pole

HQ Forte 24-Inch Longarm Accessories

Make your Handi Quilter Forte 24-inch longarm machine even handier by adding on the following optional accessories:

• Handi Quilter Pro-Stitcher for computer-guided quilting
• Quilt-from-the-back kit with laser light, rear handlebars and pantograph
• Groovy Board stylus and adapter
• Handi Quilter electromagnetic channel locks
• Handi Quilter Steady-Fit ruler base
• Horizontal spool pin
• 27-inch Handi Quilter super leader
• Interchangeable Handi feet

Buy the Handi Quilter Forte 24-Inch Longarm Machine Today

Shop the HQ Forte 24-inch longarm quilting machine today at Stitchin' Heaven and start making more quilts faster and with greater accuracy.