The HQ Way Award recognizes the effor and accomplishments of Handi Quilter retailers who devote their time, staff, and store resources to provide best-in-class longarm education, training, and machine servicing.
2023 HQ Way Retailer
2022 Top Sales
We are proud to be the winners of the 2022 Top Sales for Handi Quilter.
Interested in our Stitchin' Heaven Special Pricing?
Have questions? We have answers! Call for Show Specials: 903-760-7397
FREE domestic shipping on all machines.
Improve Your Quilting Game Today
Anybody with the faintest knowledge of sewing knows what quilting is. The art of sewing three different fabric layers together has been around since the medieval ages, when people would attach animal furs together to make comfortable blankets. It's only increased in popularity since then — nowadays, there are approximately 10 million quilters in North America alone.
Whether you make quilts as a hobby or a profession, it's important to have a high-quality quilting machine on hand. Not only do machines boost your speed, but they also promote accuracy and lead to a higher quality product. If you're looking for a durable, easy-to-use sewing or long arm quilting machine to assist with your next project, then Handi Quilter machines are exactly what you need. Here's a closer look at how Handi Quilter sewing machines work and why every quilter needs one.
"Designed by a Quilter, for Quilters"
Handi Quilter understands what quilters need: a reliable, low-maintenance long arm quilting machine that not only makes it easy for you to finish more quilts, but also looks great in your studio. Whether you quilt for fun, charity, or profit, Handi Quilter’s innovative technology and quality engineering provide the functionality that quilters demand, along with the smoothest stitch in the industry.
All of the Handi Quilter long arm quilting machines are backed by the trusted HQ warranty, more than 300 trained HQ local retailers, and HQ customer service, education, and technical support. With Handi Quilter, you’ll be able to finish more quilts to your own or your customers’ exacting standards.
Whether you want to create unique, intricate designs or large, comfortable quilts, the Handi Quilter has you covered. The speed, precision and customization options on Handi Quilter machines let you experiment with a wide range of quilting projects, while the HQ technology helps you learn and master new techniques. Improve your quilting skills by buying a Handi Quilter today!
Why Buy From Stitchin' Heaven
Stitchin' Heaven is a quilt shop that has been filling the needs of hungry quilters since 1996. American Patchwork and Quilting selected us as one of the 10 best quilt shops in North America and we are featured in the Quilt Sampler 2000 magazine. So, what makes Stitchin' Heaven so special?
- Commitment to quality and service– at Stitchin' Heaven you will find a warm and friendly atmosphere and will receive qualified assistance from our staff. We want you to know you are important to us and we will strive to make your visit pleasant and enjoyable!
- Excellence in all we do - As a diversified and growing company, we strive to achieve excellence through creativity, community, and experiences. Stitchin' Heaven offers the highest quality domestic and long arm machines available. We offer a 100% Happiness Guarantee so that you can shop with confidence knowing that your purchase is 100% guaranteed to please.
- Top notch customer service - At Stitchin' Heaven, we pride ourselves in offering top-notch customer service. Our customer service team is here to answer any questions you may have and assist you with your shopping experience. If any issues should ever arise for your order, rest assured, we will communicate with you and our vendors to resolve the issue as quickly as possible.
At Stitchin' Heaven you are more than just a number - you are a part of our family. We strive to insure your experience is fun, exciting, and rewarding. We are forever grateful to our customers past, present, and future. Thank you for being apart of the journey.
About Handi Quilter
With a life-long interest in sewing, Laurel Barrus, founder of Handi Quilter, had the idea for the “Handi Quilter” portable frame when she was looking for a way to take a portable machine quilting frame to her family cabin. She could not find anything to suit her needs in the marketplace, so she created something that could be used with her own home sewing machine. It had to be light and small enough to carry in her car, yet adjustable so it could accommodate small or large quilts. When her friends saw the portable, adjustable frame she had created, they wanted one too.
Seeing her friends’ interest in her new frame, Laurel named it the “Handi Quilter”. She worked with several suppliers, produced a prototype, and took it to the International Quilt Festival in Houston in October of 1999. On the first day of the festival, she called her fabricators and told them she had received enough orders to keep them busy until Christmas.
The business continued to grow and in 2002 Laurel recognized the potential of the home machine quilting market, if a quality product could be offered at an affordable price and fit in the home environment. She invested in the design and production of an entirely new line of products – the “HQ Sixteen” quilting machine and the adjustable frames to support it. She hired her own electronic and mechanical engineers and support staff, established the manufacturing infrastructure for the new products, and created a new distribution network that could sell and service the machines.
In 2010, Handi Quilter became the only long arm quilting machine company to achieve worldwide safety and electrical certificates for our quilting machines and systems, enabling HQ expand to more than 900 worldwide independent retail locations across 55 countries. Its dedicated engineering team works with quilters when creating new and innovative products. Handi Quilter’s continued focus on education is furthered by more than 30 field educators in our HQ Studio and throughout the world who share their talents, knowledge and love of quilting.
Handi Quilter is recognized for its leading Customer Relations and Technical Solutions teams focus on quilters’ needs every day. What’s more, its retail partners are trained and certified in the HQ Way, providing information and service in their local communities, and HQ production team is focused on building the highest quality machines in the quilting industry.
Although the HQ Sixteen has now been replaced by newer machines, Handi Quilter continues to lead the machine quilting market, following our founder’s vision – Designed by a Quilter, for Quilters®. It offers quilting machines for every budget, space constraints, and quilting requirements. Most recently we launched the HQ Stitch line of sewing machines to further meet the needs of quilters.
Handi Quilter’s 70,000 square-foot corporate offices, production and manufacturing facility, and 10,000 square-foot education studio are located in North Salt Lake, Utah. Handi Quilter is the worldwide leader and quilters’ choice for long arm machines for both stand-up and sit-down quilting. Its nearly 100 employees are dedicated to creating, building, teaching and serving all quilters now and in the future.
We invite you to experience the Handi Quilter difference.
Interested in more information on Handi Quilter?
Fill out this request form information form today and get our HQ Machine Comparison Chart absolutely FREE
FAQ
Q: Is shipping free?
A: Yes, we offer free shipping on all Handi Quilter sewing machines. *See Stitchin' Heaven Shipping Terms for more information.
Q: Do you have shipping insurance?
A: Yes, all Handi Quilter machines are insured.
Q: How do I set this machine up?
A: Handi Quilter video guides are available on their Youtube and detailed instructions are included in the box. They also have instructions on using your long arm quilter once you’ve assembled it!
Q: How can I learn to use my machine?
A: Handi Quilter video guides on using your machine are available on Youtube. In addition, you can contact a Stitchin' Heaven Sales Rep if you would like to attend a long arm training class.
Q: Is support available?
A: Each Handi Quilter purchase comes with nationwide retailer support, as well as customer service and technical support. Tutorial videos are also available to show quilters how to put together and use the machines.
Q: What are the Handi Quilter machine prices?
A: Handi Quilter prices vary depending on the machine you choose, as well as your desired size. They can range anywhere from $1,450 for the HQ Stitch 510 to $19,495 for the HQ Infinity. Handi Quilter prices also increase with the addition of the HQ Pro Stitcher.
Q: What kind of financing is available?
A: Yes, financing options are available through Synchrony. 0% interest financing with multiple term lengths available upon approval
Q: Can I get additional hands-on training?
A: Yes! With every Handi Quilter machine purchase from Stitchin' Heaven, we offer additional training. As a buyer from us, you are welcome to come to Stitchin' Heaven for one on one training with one of our representatives. If you are closer to the Handi Quilter facility in Utah, we can arrange for training there instead! If you prefer a virtual option, we also offer training via Zoom where you can meet with a Handi Quilter Instructor. After your purchase, just call us to set up your training.
Have questions? We have answers!
Call for Show Specials: 903-760-7397
FREE domestic shipping on all machines.
Financing
Special online pricing is available for items paid for in full. Financed items are subject to Retail Pricing and must be purchased through a Stitchin' Heaven Sales Representative after pre-qualification. Click the link below to get pre-qualified today and a sales representative will contact you within 48-72 hours.
Financing offers can include:
- 0% interest financing with multiple term lengths available upon approval
Looking for convenient monthly payments and promotional financing for your Handi Quilter Moxie long arm quilting machine? Complete the pre-qualification application with Synchrony to see what credit line and promotional financing you qualify for. Your line of credit will not be charged until a Stitchin' Heaven sales representative contacts you by phone to complete your order. To get started, simply follow the steps below.
- Apply for financing through Synchrony. Click Here to apply.
- Agree to Synchrony Financials' terms and conditions.
- A Stitchin' Heaven representative will contact you with more information.
Financing Questions? We have answers.
Call us: 903-760-7397
Warranty Information
Warranty issues should, whenever possible, be first submitted to the Representative who completed your service/training certificate. These representatives have been selected for their dedication to customer satisfaction and superior service. They provide follow-up advice, training, service, accessories and other services.
Representatives may offer their own warranties in addition to those offered by the manufacturer, but do not obligate the manufacturer.
IMPORTANT INFORMATION ON SAFEGUARDING YOUR HANDI QUILTER MACHINE
HQ QUILTING MACHINE LIMITED WARRANTY
Handi Quilter, Inc. (hereinafter HQ) offers a limited warranty on the HQ QUILTING MACHINE (hereinafter “Machine”) to be free of defects in workmanship and materials under normal use upon the terms and conditions hereinafter set forth:
(a) 90-day Limited Warranty – During the first 90 days from date of purchase, HQ will repair any manufacturing defect without charge for parts or labor. All subsequent warranties include parts costs only.
(b) 10-year Limited Manufacturer’s Warranty. HQ warrants the sewing head is free of casting or machining imperfections causing product failure. This warranty does not extend to mechanical or electronic/electrical parts, which are covered under a separate warranty, or consequential damage to the head caused by mechanical or electronic/electrical part failures beyond their warranty period.
(c) 5-year* Mechanical Warranty For any mechanical failure within this period, manufacturer will provide free replacement parts, customer pays for labor and shipping. See warranty exclusions.
(d) 5-year* electronic/electrical warranty. The electric/electronic components are warranted to be free from manufacturing defects for five(5) years from the date of purchase. If any defect is reported within this period, manufacturer will provide free replacement parts, customer pays for labor and shipping. The 5 year electronic/electrical warranty will be invalid if the machine is left plugged into a power source when not in use.
The limited warranty stated in sections (b), (c) and (d) above shall be limited solely to the replacement of parts which, in the opinion of HQ, are defective in workmanship or material and are returned to HQ, or an authorized repair facility, or such other point or place that may be designated by HQ. All other costs, including cost of freight and shipment for repair under this warranty, shall be the customer’s costs.
The machine registration card must be completed and received by HQ before warranty is valid.
Warranty Exclusions
HQ shall have no obligation for any claim under this warranty if the machine has been misused, abused,
neglected, damaged in transit or has been altered from the standard specifications established by HQ, or if proper maintenance and lubrication have not been timely performed.
No warranties extend beyond the express warranty offered. HQ disclaims all other warranties, express or implied, regarding the Products, including any implied warranties of merchantability or fitness for a particular purpose. In the United States, some laws do not allow the exclusion of the implied warranties.
Specific exclusions of warranty limitations include, but are not limited to, the following:
- General, consequential, incidental or special damages including damage to fabric or material, the cost of rework or lost profits, the cost of installation or removal of any Products, and any inspection, testing, or redesign caused by any defect or by the repair or replacement of Products arising from a defect in any Product.
- Products which are received by HQ improperly packaged, altered, or physically damaged.
- Counterfeit or altered label(s) or stickers.
- Broken pins on connectors.
- Stripped screws or nuts.
- Connector(s) damaged, cracked, missing or broken.
- Missing, torn or punctured seal(s).
- Any use besides machine quilting applications using customary fabrics, threads and accessories.
- Operator error in the customary use of the Product.
- Internal adjustments, tampering or parts replacement done by anyone except authorized retailers or customers specifically authorized by Handi Quilter Customer Support or warranty repair personnel on a case-by-case basis.
The warranty does not cover and the user assumes the risk of and there is hereby excluded any liability to HQ for failure, defects, loss, deterioration, personal injury or damage which are due to: (1) ordinary wear and tear or exposure, (2) abuse, misuse, negligence, or (3) use of parts not authorized by HQ.
In no event shall HQ be liable to the purchaser of the Machine or to third parties for special or consequential
damages, including, but not limited to, death or personal injuries.
HQ does not assume, or authorize any person to assume on its behalf, any other obligation of liability other than that set forth herein.
Some states do not allow exclusion of limitation of incidental or consequential damages, so above limitation or exclusion may not apply. This warranty gives the purchaser specific legal rights and the purchaser may also have other rights, which may vary for State to State.
Exclusive Remedy
Remedy is limited to the repair or replacement of the defective Product. HQ may elect which remedy or combination of remedies to provide at its sole discretion and shall have a reasonable time, after determining that a defective Product exists, to repair or replace the defective product. Replacement Product may be from new or serviceable used parts. HQ’s warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.
HQ’s entire liability for any defective Product shall in no event exceed the purchase price for the defective Product. This limitation applies even if Handi Quilter cannot or does not repair or replace any defective Product.
Warranty Claims
Service under the above warranties may be obtained by returning the quilting machine, with proof of purchase, to the authorized Representative from whom the machine was purchased, a local Representative, or to Handi Quilter Customer Support.
Any product to be returned to the factory, either by customers or Representatives, must be accompanied
by a Return Material Authorization Number (RMA). RMAs may be obtained by email (hqcares@handiquilter.com) or by calling customer support toll free at 1-877-697-8458. If it is determined that the Product may be defective, an RMA number will be issued with instructions for Product return. An unauthorized return (a return without an RMA number) will be shipped back to customer at customer’s expense. Authorized returns are to be shipped prepaid and insured in an approved shipping container. The original box and packaging materials should be kept for storing or shipping.
Shipping Costs
Shipping is the responsibility of the customer.
Product Service and Maintenance
Replace needles every 2-4 hours (1-2 per large quilt) and lubricate bobbin hook every 3-4 hours of use. Periodically check the thread tensioner. Use a small brush to clean out all lint, loose thread or obstructions from the bobbin hook.
Servicing is recommended annually from a qualified Representative. Servicing will cover belt tensioning, encoder positioning, bearing retainers, hook axial play and timing, presser and needle-bar adjustment and internal lubrication to take-up lever, hopping foot levers, bushings/bearings.
Handi Quilter, Inc.
Customer Service Department
501 North 400 West
North Salt Lake, Utah 84054
08/26/10
PRO-STITCHER LIMITED WARRANTY
Handi Quilter, LLC (hereinafter HQ) offers a limited warranty on the Pro-Stitcher (hereinafter “Product”) to be free of defects in workmanship and materials under normal use upon the terms and conditions hereinafter set forth:
(a) 90-day Limited Warranty – During the first 90 days from date of purchase, HQ will repair any manufacturing defect without charge for parts or labor. All subsequent warranties include parts costs only.
(b) Five-year Mechanical Warranty: For any mechanical failure within this period, manufacturer will provide free replacement parts, customer pays for labor and shipping.
(c) Five-year Electronic/Electrical Warranty: The electric/electronic components are warranted to be free from manufacturing defects for five years from the date of purchase. If any defect is reported within this period, manufacturer will provide free replacement parts, customer pays for labor and shipping. The 5-year electronic/electrical warranty will be invalid if the product is left plugged into a power source when not in use.
(d) Two-year tablet PC Warranty: The tablet components are warranted to be free from manufacturing defects for two years from the date of purchase. If any defect is reported within this period, manufacturer will provide free replacement parts, customer pays for labor and shipping. The 2-year electronic/electrical warranty will be invalid if the product is left plugged into a power source when not in use.
(e) Lifetime Software Updates: From the date of purchase HQ will provide updates, free of charge, to the consumer via electronic downloads. These are intended to provide the consumer with the latest software updates for the Pro-Stitcher.
The limited warranty stated in sections (b), (c) and (d) above shall be limited solely to the replacement of parts which, in the opinion of HQ, are defective in workmanship or material and are returned to HQ, or an authorized repair facility, or such other point or place that may be designated by HQ. All other costs, including cost of freight and shipment for repair under this warranty, shall be the customer’s costs.
The product registration card must be completed and received by HQ before warranty is valid.
Warranty Exclusions
HQ shall have no obligation for any claim under this warranty if the Pro-Stitcher has been misused, abused, neglected, damaged in transit or has been altered from the standard specifications established by HQ, if proper cleaning and maintenance has not been performed, or if the Pro-Stitcher is used on other frame systems or with other machines than those specified by Handi Quilter. No warranties extend beyond the express warranty offered. HQ disclaims all other warranties, express or implied, regarding the Product, including any implied warranties of merchantability or fitness for a particular purpose. In the United States, some laws do not allow the exclusion of the implied warranties.
Specific exclusions of warranty limitations include, but are not limited to, the following:
- General, consequential, incidental or special damages including damage to fabric or material, the cost of rework or lost profits, the cost of installation or removal of any Products, and any inspection, testing, or redesign caused by any defect or by the repair or replacement of Products arising from a defect in any Product.
- Products which are received by HQ improperly packaged, altered, or physically damaged.
- Counterfeit or altered label(s) or stickers.
- Broken pins on connectors.
- Stripped screws or nuts.
- Connector(s) damaged, cracked, missing or broken.
- Missing, torn or punctured seal(s).
- Any use besides computerized machine quilting applications.
- Operator error in the customary use of the Product.
- Internal adjustments, tampering or parts replacement done by anyone except authorized Representatives or customers specifically authorized by Handi Quilter Customer Support or warranty repair personnel on a case by case basis.
The warranty does not cover and the user assumes the risk of and there is hereby excluded any liability to HQ for failure, defects, loss, deterioration, personal injury or damage which are due to (1) ordinary wear and tear or exposure, (2) abuse, misuse, negligence, operator error, or (3) use of parts, components, or accessories not authorized by HQ.
In no event shall HQ be liable to the purchaser of the Product or to third parties for special or consequential damages, including, but not limited to, death or personal injuries.
HQ does not assume, or authorize any person to assume on its behalf, any other obligation of liability other than that set forth herein.
Some states do not allow exclusion of limitation of incidental or consequential damages, so above limitation or exclusion may not apply. This warranty gives the purchaser specific legal rights and the purchaser may also have other rights, which may vary from State to State.
Exclusive Remedy
Remedy is limited to the repair or replacement of the defective Product. HQ may elect which remedy or combination of remedies to provide at its sole discretion and shall have a reasonable time, after determining that a defective Product exists, to repair or replace the defective product. Replacement Product may be from new or serviceable used parts. HQ’s warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer. HQ’s entire liability for any defective Product shall in no event exceed the purchase price for the defective Product. This limitation applies even if Handi Quilter cannot or does not repair or replace any defective Product.
Warranty Claims
Service under the above warranties may be obtained by returning the product, with proof of purchase, to the authorized Representative from whom the product was purchased, a local Representative, or to Handi Quilter Customer Support.
Shipping Costs
Shipping is the responsibility of the customer.
Product Service and Maintenance
Periodically use a small brush to clean all lint and threads from under the carriage, track and rack. Keep rack and track clean and clear of any foreign material, build up, or obstruction.
Follow HQ Quilting Machine Service and Maintenance for best results with the Pro-Stitcher.
Handi Quilter, Inc.
Customer Service Department
501 North 400 West
North Salt Lake, Utah 84054
*All machines bought prior to 11-1-14 are subject to a 2-year mechanical and electrical warranty.
06/03/19
Have Questions? We have answers. Call us: 903-760-7397
Shipping & Returns
Shipping
Stitchin' Heaven offers free shipping on all orders over $99.*
*Some exclusions may apply for shipping outside the continental United States. See Stitchin' Heaven Shipping Terms for more information on international shipping.
Returns
Stitchin' Heaven and Handi Quilter want you to be satisfied with your purchase. If there is an occasion in which you need to return a product, we will be happy to assist you with a return.
Any product to be returned to the factory, either by customers or Representatives, must be accompanied by a Return Material Authorization Number (RMA). RMAs may be obtained by email (HQcares@handiquilter.com) or by calling Customer Relations toll free at 1-877-697-8458.
If it is determined that the Product may be defective, an RMA number will be issued with instructions for Product return. An unauthorized return (a return without an RMA number) will be shipped back to customer at customer’s expense. Authorized returns are to be shipped prepaid and insured in an approved shipping container. The original box and packaging materials should be kept for storing or shipping.
There is a 15% restocking fee on approved items if returned within 15 days. Returns after 15 days will not be accepted.
All HQ Machine sales are final and damages will be covered under warranty policies.
Any damaged or missing items must be reported within 10 days of receipt of package.
Reviews
Stitchin' Heaven Customer Reviews
"I recently placed an order with you. I don't often leave reviews but I think you deserve one. I placed an order for some fabric. It came really fast , and there was no hassle. That is hard to say about most places today. So I appreciate your great customer service. The ruler you included with the shipment is perfect. Thank you!"
~Connie
"Just wanted to say a BIG thank you for marking which block the various fabrics are for. That is sooooo helpful. You guys really know how to do it right!! A satisfied customer!"
~Paulene
"Thank you for your quick response and generosity in taking care of my backing fabric shortage. I received the fabric and a free pre-fused laser cut appliqué kit with free shipping in less than 24 hours---incredible! I plan on bringing the finished queen sized quilt, backing, and battling to you next Saturday, the first of July for quilting. Thanks again for your incredible service."
~Alice
